Our process
How it works
Six steps, no surprises. Everything that affects what you pay and what you receive is settled in writing before an order is placed.
- 01
Send your request
Use the quote form or call the sales team. The details that matter most are the VIN, the year, make, model, trim and engine, and a clear description of the part you need. Photographs of a component tag or casting number help a great deal.
There is no charge for a request and no obligation to order.
- 02
Sourcing and compatibility review
Our team contacts United States suppliers, distributors and recycling facilities to identify parts described as compatible with your application, and reviews the interchange information against the details you supplied.
We do not publish live inventory on this website, because availability changes constantly and a stock number that is wrong is worse than no number at all.
- 03
Receive a written quotation
You receive the part description and condition, the price, the shipping fee for your destination, the estimated delivery window, the written warranty terms for that specific part, and the cancellation and return terms that would apply.
Read the part information carefully. Confirming details with your technician at this stage is the single best way to avoid a return.
- 04
Approve the order
Nothing is ordered until you approve the quotation. There is no cart or online checkout on this website, and we never ask for full card details by email, text or web form.
A payment processor has not yet been selected for this business, so payment arrangements are confirmed with you directly by the sales team.
- 05
Shipping and tracking
Orders are normally processed within one business day of approval, with an estimated delivery of 5 to 7 business days. Tracking is normally shared within 24 to 48 hours after shipment by email or text, and our team may also call you.
AutoNeed Solutions LLC is an independent online automotive-parts seller. Orders may be sourced and fulfilled through third-party suppliers and fulfilment partners, and products may ship directly from the applicable supplier or fulfilment facility.
- 06
Delivery and after-sales support
Inspect the shipment on arrival. Visible shipping damage or an incorrect part must be reported within 24 hours of delivery, with photographs of the part, the labels and the outer packaging.
Return requests are accepted within 15 days of delivery and always require prior return authorisation. Customer support is available 24/7.
Good to know
The policies behind the process
Every step above is backed by a written policy you can read before you send us anything.