Warranty Policy

There is no single universal warranty period

Warranty availability, duration, coverage, remedy and exclusions vary by part, by condition and by supplier. We do not advertise a single warranty period across all parts because it would not be accurate.

Warranty terms are disclosed before payment

The written warranty terms that apply to your part are disclosed in the quotation and order documentation before payment is arranged. Read them before approving the order, and keep a copy with your records.

No core deposits

We do not require core deposits and we do not require the return of old cores as a condition of supply.

Common exclusions

Subject to applicable law and to the written part-specific warranty, exclusions commonly include:

• Labor, diagnostic time, towing and installation costs
• Improper installation or failure to follow installation requirements
• Misuse, neglect or unauthorised modification
• Overheating or insufficient lubrication
• Accident or external damage
• Racing, competition or other non-standard use
• Normal wear items and consumables

Making a claim

Contact us with your order number and a description of the issue. Claims are assessed under the written warranty that applies to that specific part, and often require inspection or supplier review. We do not promise a replacement or refund before a claim has been inspected and approved under those terms.

Installation

Major components should be installed by a qualified automotive professional. Installation does not make AutoNeed Solutions a repair provider, and we do not perform installation or diagnostic work.