Privacy Policy

Information we collect

We collect the information you choose to submit through the quote form, the contact form or the order-status lookup. That can include your name, email address, phone number, vehicle details, VIN, delivery ZIP code, the part you need and any message you write.

We also receive standard technical information that any website receives when a page is requested, such as the request time and general network information, which is used to keep the site available and to limit abusive automated submissions.

What we do not use

This website does not currently run analytics tools, advertising pixels, live chat or third-party marketing trackers. If that changes, this policy will be updated before those tools are enabled, and consent will be requested where the law requires it.

How we use your information

• To review your request and identify compatible parts
• To prepare and send a quotation, and to contact you about it
• To arrange and follow up an order you have approved
• To respond to messages and support requests
• To keep records required for our own business and legal purposes
• To detect and limit abusive or automated submissions

Communication consent

Consent to customer-service calls or text messages is optional and is requested separately on our forms. It is never bundled with the acknowledgement required to submit a request, and you can ask us to stop contacting you by that method at any time.

Sharing

To source a part we may share the details necessary for that purpose with suppliers, distributors, recycling facilities and fulfilment partners in the United States. Where an order ships to you, the delivery address is shared with the carrier.

We use service providers to host this website and store enquiry records. We do not sell personal information.

Storage and security

Enquiry, contact and order records are stored in a private database that is not readable from the public website. Access is restricted to authorised staff accounts that must sign in, and administrative keys are never present in the website code that runs in your browser.

Retention

Enquiry and order records are retained for as long as needed to handle the request, to support any warranty or return claim and to meet business and legal record-keeping requirements. A specific retention schedule is set by the company and is available on request. Note for the owner: confirm the retention period you want applied before publication.

Your choices

You can ask us what information we hold about you, ask for a correction, or ask us to delete information that we are not required to keep. Contact sales@autoneedsolutions.com or call +1 (786) 212-2900. Depending on where you live, state law may give you additional rights, and those rights are not limited by this policy.

Children

This website is intended for adults and is not directed to children under 13. We do not knowingly collect information from children.