Shipping Policy

Where we ship

We arrange shipping to addresses in all 50 United States, including Alaska and Hawaii. Some parts carry legal, emissions, hazardous-materials or carrier restrictions that limit where they can be sent, and where that applies we tell you before you approve an order.

Processing time

Orders are normally processed and prepared for shipment within one business day of order approval. Business days are Monday to Friday, excluding public holidays.

Estimated delivery

Estimated delivery is 5 to 7 business days from the order date. These are estimates based on typical carrier performance and are not guarantees.

Shipments to Alaska and Hawaii, and oversized, heavy-duty or freight shipments, may require different delivery estimates. Where that applies, the estimate for your specific order is stated in your quotation.

Shipping fees

Shipping is not universally free. The applicable fee varies based on the price, size and weight of the part, the distance to the destination, the destination itself, the carrier used, whether freight service is required and whether special handling applies.

The shipping fee that applies to your order is calculated and disclosed in your written quotation before you approve the order and before any payment is arranged.

How orders ship

AutoNeed Solutions LLC is an independent online automotive-parts seller. Orders may be sourced and fulfilled through third-party suppliers and fulfilment partners, and products may ship directly from the applicable supplier or fulfilment facility.

Where an order contains more than one part, items may be shipped separately from different facilities and may arrive on different days.

Tracking

Tracking information is normally shared within 24 to 48 hours after shipment by email or text message, and our customer-service team may also call you. A tracking number exists only once the supplier or carrier has generated it, so we do not provide one before that point.

Order status can also be checked using the reference number issued to you together with the email address or phone number on the order.

Delays

Carrier delays, weather events, supplier delays and other circumstances outside our reasonable control can affect delivery timing. If we become aware of a delay affecting your order, we will contact you.

Delivery address accuracy

Please check the delivery address before approving an order. Address corrections after shipment may not be possible, and carriers may apply additional fees for redirection or re-delivery.